SHIPPING AND HANDLING
In Quebec and Ontario, delivery is free for all purchases of $125 (before taxes) for the same order.
IMPORTANT NOTICE! Additional shipping charges may apply for deliveries to remote areas and/or for oversized or overweight packages. We reserve the right to charge an additional fee if the shipping costs of your order are too high and exceed a reasonable threshold, in which case we will notify you.
DO I HAVE TO PAY AN ADDITIONAL SHIPPING FEE FOR DELIVERIES IN A P. O. BOX?
It is more expensive to ship to PO BOXes or FlexDelivery addresses. We will contact you if the shipping fees are too high.
DO YOU DELIVER OUTSIDE CANADA?
It is possible, but you must contact us to find out how much it will cost.
WHAT ARE THE SHIPPING DELAYS?
For out-of-stock items, or for deliveries to remote areas, please allow up to ten (10) business days.
IS THE DELIVERY DISCREET?
Discretion is one of our priorities. Be assured that there is no logo, invoice or delivery note on the box. Delivery is 100% discreet. You will not find our company name on your credit card statement, but rather the initials DNC.
ARE THERE ANY ADDITIONAL SHIPPING CHARGES IF THE ORDER REQUIRES MORE THAN ONE SHIPMENT?
If a single order requires several shipments, shipping costs will be charged only for the first package shipped. We reserve the right to charge an additional fee if the shipping costs of your order are too high and exceed a reasonable threshold, in which case we will notify you.
WHO' S IN CHARGE OF THE DELIVERIES?
We reserve the right to choose the carrier of our choice.
A tracking number is provided to find out the shipping status of your package. The expedition is from Monday to Friday from 8am to 5pm local time.
WHAT IF THERE IS A MISTAKE WITH THE ADDRESS ?
If you notice that you have made a mistake on your address, please contact us immediately so we can fix this before your order is shipped, additional shipping charges may apply.
All orders shipped via UPS with an incorrect or incomplete address are subject to a $14 fee per piece for redirection or corrections. Once redirected we are not liable for parcels that cannot be redirected in time of order delivery. Alternatively, UPS offers a service called UPS My Choice which allows you to redirect or schedule package delivery.WHAT SHOULD I DO IF MY PACKAGE IS DAMAGED?
If your package is damaged when you receive it, rest assured that we will do everything in our power to help you. First, please contact us at 1-888-612-8096 (toll free) and we will help you return your package. Of course, there is no return shipping cost and we will refund your item in full.
IS THERE A CUSTOMER SERVICE BY PHONE?
Yes, you can contact us Monday to Saturday, from 8:30 am to 6 pm, at the following number:
Toll Free: 1-888-612-8096
WHAT ARE YOUR CONTACT DETAILS?
E-mail: firstname.lastname@example.orgToll-free telephone: 1-888-612-8096
Toll-free Fax: 1-866-636-0576