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FAQ

Find answers to frequently asked questions here. Do not hesitate to contact us for any other information or request at 1-888-612-8096 or by email at info@daynitecare.ca. Our team will be happy to help you! 

WHAT ARE THE STORE' S OPENING HOURS?

The shop is open 4 days a week, except on certain public holidays.

Monday: 12PM to 6PM

Wednesday: 12PM to 6PM

Friday: 12PM to 6PM

Saturday: 12PM to 5PM

CAN WE SHOP IN STORE?

Yes! We have several models of incontinence diapers and clothes in store so don't hesitate to come and see our products on site! We accept Interac payments, credit cards and cash.

CAN WE ORDER ONLINE AND PICK UP OUR PARCEL AT YOUR STORE?

Of course and you avoid shipping costs!

As soon as your package is ready for pick-up, you will receive an email or one of our employees will call you to let you know. The order must be paid before it is available for pick-up. If you cancel your order, a $15.00 fee will be charged for restocking the merchandise.

IS THERE PARKING AT THE STORE?

Yes, a large parking lot is available at the back of the store. You can even enter the shop discreetly by using the back door.

IS THERE ACCESS FOR PEOPLE WITH REDUCED MOBILITY?

Yes, there are wheelchair-accessible ramps at both entrances (front and rear)

IS THERE A CUSTOMER SERVICE BY PHONE?

Yes, you can contact us Monday to Saturday, from 8:30 am to 6 pm, at the following number:

Toll Free: 1-888-612-8096


WHAT IS THE SHIPPING POLICY IN CANADA? * UPDATE

 
In Quebec and Ontario, delivery is free for all purchases of $75 (before taxes) for the same order.

The other Canadian provinces all work on a 19.99$ CA flat rate fee, so the price is the same no matter how much you buy.

*Additional shipping charges may apply for deliveries to remote areas and/or for oversized or overweight packages. If this is the case, we will contact you.


DO YOU DELIVER OUTSIDE CANADA?

Yes! We ship worldwide!


WHAT ARE THE DELIVERY DELAYS?

Orders are processed after credit card verification and authorization. Orders destined for Quebec and Ontario generally arrive within two (2) to seven (7) business days (Monday to Friday, excluding holidays).

For out-of-stock items, or for deliveries to remote areas, please allow up to ten (10) business days.

IS THE DELIVERY DISCREET?

Discretion is one of our priorities. Be assured that there is no logo, invoice or delivery note on the box. Delivery is 100% discreet. You will not find our company name on your credit card statement, but rather the initials DNC.

In addition, we use the highest quality adhesive tape to seal boxes. This reinforced tape helps prevent the boxes from tearing or opening during transport. We also use poly bags for smaller packages.

ARE THERE ANY ADDITIONAL SHIPPING CHARGES IF THE ORDER REQUIRES MORE THAN ONE SHIPMENT?

If a single order requires several shipments, shipping costs will be charged only for the first package shipped. No additional shipping charges will be charged for deliveries associated with the same order.

WHO' S IN CHARGE OF THE SHIPPING?

We have preferred Canada Post and Canpar so that you the best service. A tracking number is provided to find out the shipping status of your package. The expedition is from Monday to Friday from 8am to 5pm local time.

WHAT IS FLEXIDELIVERY AND IS IT FREE?

With FlexiDelivery, you can ship your online purchases directly to any of the country's 6,000 post offices! Not only is this service free, but it allows you to receive your packages discreetly and pick them up at the most convenient time for you. Many post offices offer flexible hours.

You will receive an email notification when your packages are ready to be picked up, so you have up to 15 days to pick them up.

IS IT EASY TO USE THE FLEXIDELIVERY SERVICE?

Yes, very simple! Here are the steps to follow:

1-  Register here for Flexidelivery. It's simple and free.


2- Choose up to 15 post offices and save them to create unique FlexiDelivery addresses.

3-When shopping online, enter one of your FlexiDelivery addresses rather than your usual mailing address.

4- Pick up your parcel at the post office after receiving the email notification.

WHAT SHOULD I DO IF MY PACKAGE IS DAMAGED?

If your package is damaged when you receive it, rest assured that we will do everything in our power to help you. First, please contact us at 1-888-612-8096 (toll free) and we will help you return your package. Of course, there is no return shipping cost and we will refund your item in full.

WHAT TO DO IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE?

DayNite Care can refund or exchange the items ordered, the items must be intact and returned within 30 days of the order date, all products must be returned in their original condition and packaging with a copy of the completed return form. Unpacked, damaged, soiled or incomplete packages will be refused.

DO I HAVE TO PAY FOR THE POSTAL RETURN?

Return shipping will be at your expense unless otherwise:

-The parcel is damaged by transport

-If we made a mistake in the order.

In these cases, we will send a carrier to pick up the goods at your home. We will bear the cost of ordering items that we replace.

If you cancel an order, you have 7 days to get a refund. However, a restocking fee of $15 is required. These correspond to the fees charged to us by manufacturers or suppliers.

ARE THE PRODUCTS GUARANTEED?

We honor the warranties of most manufacturers. Defective items may be replaced in accordance with the manufacturer's policies or guidelines. Shipping and handling charges may apply and if you have any questions regarding defective items, please contact our customer service department first.

WHAT ARE THE ONLINE PAYMENT METHODS?

You can pay by credit card and paypal express checkout on our online shop. Your credit card is debited after the validation of the order. All merchandise purchased from DayNite Care remains the property of DayNite Care until full payment is received. Taxes are calculated according to the shipping address.

IS THERE A PRICING ACCURACY POLICY?

DayNite Care cannot guarantee that product descriptions and/or specifications, prices or any other information disclosed by agents or on the Website are accurate, complete, reliable, current or error-free. If a product offered by an agent or on the website is not as described, or does not meet your expectations, your only recourse is to return the product in accordance with DayNite Care's Return Policy. We cannot confirm and/or guarantee the price of an item before you place an order.

WHAT ARE YOUR CONTACT DETAILS?

Daynite care

2071 Route Marie-Victorin Local #118

Qc, J3X 1R3 (In front of Jean Coutu)

E-mail: info@daynitecare.ca

Toll-free telephone: 1-888-612-8096

Toll-free Fax: 1-866-636-0576