Your satisfaction is our priority! If you are not completely satisfied with your new purchases, we can refund or exchange the items ordered.
WHAT TO DO IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE?
DayNite Care can refund or exchange the items ordered, the items must be intact and returned within 30 days of the order date, all products must be returned in their original condition and packaging with a copy of the completed return form. Unpacked, damaged, soiled or incomplete packages will be refused.
DO I HAVE TO PAY FOR THE POSTAL RETURN?
Return shipping will be at your expense unless otherwise:
-The parcel is damaged by transport
- If we made a mistake in the order.
In these cases, we will send a carrier to pick up the goods at your home. We will bear the cost of ordering items that we replace.
If you cancel an order, you have 7 days to get a refund. However, a restocking fee of $15 is required. These correspond to the fees charged to us by manufacturers or suppliers.
ARE THE PRODUCTS GUARANTEED?
We honor the warranties of most manufacturers. Defective items may be replaced in accordance with the manufacturer's policies or guidelines. Shipping and handling charges may apply and if you have any questions regarding defective items, please contact our customer service department first.
WHAT ARE THE ONLINE PAYMENT METHODS?
You can pay by credit card and paypal express checkout on our online shop. Your credit card is debited after the validation of the order. All merchandise purchased from DayNite Care remains the property of DayNite Care until full payment is received. Taxes are calculated according to the shipping address.
IS THERE A PRICING ACCURACY POLICY?
DayNite Care cannot guarantee that product descriptions and/or specifications, prices or any other information disclosed by agents or on the Website are accurate, complete, reliable, current or error-free. If a product offered by an agent or on the website is not as described, or does not meet your expectations, your only recourse is to return the product in accordance with DayNite Care's Return Policy. We cannot confirm and/or guarantee the price of an item before you place an order.
2071, Marie-Victorin #120
Varennes, QC, J3X 1R3
Toll-free telephone: 1-888-612-8096
Toll-free Fax: 1-866-636-0576